FAQs

Q. I have a question? Can I call the store?
A.  We're sorry but our online and retail divisions are currently separate. To efficiently streamline your inquiry or check the status of your order, please don't call the store, submit a ticket here instead. We'll respond as soon as possible within 24-48 business hours. We thank you for understanding.


Q. Does your current promo (Americana Halloween) apply to my order?
A.  For a limited time, we're currently offering only 30% off our online store without any further coupon code necessary. Please note no further discount is applicable. Not valid on previous purchases. This online offer is subject to change without notice at any time.


Q. Do you offer free shipping?
A.  At this time we're not offering free shipping, but for a limited time, we're offering 30% off our online store. Please check back for changes to our free shipping policy.


Q. I want to make changes to my order? Can I call the store?
A.  If you wish to cancel or make changes to your current order you must do so within 1 hour after placing your order. If you fall within this timeframe please send us a request via this Contact Us form. Please don't call the store. Any cancellation or change must be received before the cutoff. For requests received after the cutoff, we'll try our best to cancel/change orders. However, we cannot guarantee it. For returns please visit our Returns Policy section for full details.


Q. What is the status of my order?
A.  To obtain the status of your order, please log in to your account and click on the order. If you have any further questions, please don't call the store but message here instead.


Q. Can you rush my order for faster shipping?
A.  No, unfortunately, we don't offer express shipping at this time. If you're local you may stop by one of our store locations.

Q. Can I return my online order to the Halloween Club store?

A. Local Southern California residents may return their online order to our La Mirada location only. You must present your packing slip/online receipt. Please don’t call the store. Customers outside of Southern California should log in to your Account > Order and submit your request online so that we can efficiently process your return. You can find our full Return Policy here. 

Q. Can I return my in-store purchase, online?
A.  We're very sorry, but we cannot accept any store-purchased merchandise. If we receive any items not purchased online the items will be sent back to you and you'll need to bear the cost of this shipment.


Q. I see an item online but why can't I add my item to cart?
A.  We're very sorry but the item has become unavailable. You can try back in a few days to see if it becomes available.