Depending on product availability, most orders are shipped within 2 business days Monday-Friday from our Halloween warehouse in California.
• We don't ship internationally at this time.
• We don't process orders on Saturdays, Sundays or Holidays.
• Weekend or Holiday-placed orders will begin processing on the next business day.
• Carriers only make pickups on business days. Delivery is subject to the carrier's terms and conditions.
• We don't do local pick-up arrangements.
• Natural disasters and conditions may delay your shipment. If you suspect this might be the case, simply follow your tracking information where there'll be an alert posted on the carrier's site.
• You'll be notified by email if your order is incomplete or contains problems (ie backorders, out-of-stock). If you haven't received any emails, then please add firstname.lastname@example.org to your address book.
• All product prices and shipping costs are in dollars (USD).
• Adding an item to your cart will allow you to receive a shipping estimate (located on the right side of the webpage). Just select a state and zip code to calculate the shipping button.
• To efficiently manage your inquiry, please submit your question/concern here.
|CUTOFF||AFTER 10 AM PST
|ECONOMY/FLAT RATE SHIPPING||
10 AM PST
Orders received after this cutoff will be processed the next business day.
We're very sorry but we don't ship to Canada at this time.
We're very sorry but we aren't shipping internationally at this time.
If you wish to cancel or make changes to your current order you must do so within 1 hour after placing your order. If you are within this timeframe please send us a request via this Contact Us form. Any cancellation or change must be received before the cutoff. For requests received after the cutoff, we'll try our best to cancel/change orders. However, we cannot guarantee it. For returns please visit our Returns Policy section for full details.
|1 hour after placing order||More than 1 hour after placing an order|
|CHANGES||Changes to order.||We'll do our best to make the changes, but there is no guarantee. Changes received after this cutoff will be staged for processing and running its course. Once you receive your order you login to your account and request an RMA. Please don't call the store, Contact Us here.|
To obtain the status of your order, please login to your account and click on the order.