Halloween Club values your complete satisfaction. You may return items within 14 days only if they’re in their new unused condition. Please review our entire Return policy below. If your order qualifies, please log in to your Account, then select your order and submit your RMA (Return Merchandise Authorization) request online.
Items must not have been worn, used, or altered in any way. The original complete packaging is required. Any return received with missing items or without original packaging won't be credited. ALL returns are strictly enforced due to COVID-19. Refunds are for merchandise only and don’t include shipping charges. Customers are responsible for return shipping if the return reason is a result of sizing, quality dissatisfaction, or a change of mind.
If you receive a damaged item you must notify us immediately within 2 days of receipt of shipment. Please don’t call or come into the store. Login to your Account > Order and submit your request online so that we can efficiently process your return.
* If you return more than five items from your order you’ll be charged a 40% minimum restocking fee.
* Orders that are returned as refused, unclaimed, insufficient address or is undeliverable will be subject to a 30% restocking fee.
* Any item returned outside our normal return guidelines (found above) is subject to a minimum 30% restocking fee.
Q. Can I exchange my item(s)?
A. To optimize stock-flow efficiencies we do not offer exchanges. Instead, you'll need to place a new order for the item(s). If you’ve had the item(s) for less than 14 days, you can request an RMA by logging into your Account. Once your RMA is approved and you’ve shipped back your initial order, a refund will be issued on your first transaction upon the receipt of your return (usually 1-2 weeks). All terms and conditions on this page apply to your return.
Q. How many days do I have to return the item(s)?
A. We offer 14 days of item(s) receipt for returns on most of our products. Once you receive your Return Merchandise Authorization Form (RMA), we must receive your return within 20 days from the issue date of RMA. Anything later than 20 days will not be credited. We’re sorry, but we aren’t responsible for any returned items that become lost in transit.
If an item(s) is returned without Halloween Club authorizing your RMA, you will be subject to a 30% minimum restocking fee off your order. If your unauthorized return is past our 14-day return policy, your shipment will be sent back to you or you will need to cover return shipping costs.
Q. Will you accept just any returned product?
1.) Items must not have been worn, used, or altered in any way. The original complete packaging is required. Any return received with missing items or without original packaging will not be credited. ALL returns are strictly enforced due to COVID-19.
Any return received with missing items and/or without original packaging won’t be credited. If we as a committee determine that the products have been used, we won't be able to offer you any type of refund and will keep the item until you pay for return shipping. If after a period of 21 days you (as the customer) don’t respond to our communication, the item will be disposed of won’t be held liable.
2.) If we receive the item damaged (more than you described), you’ll be held responsible and charged up to a 40% restocking fee. To prevent the item from getting damaged en route back, we suggest you carefully package the items and purchase a delivery tracking service and/or insurance for a small fee.
3.) If we receive the item incomplete (missing items and/or without original packaging), you’ll be held responsible and charged up to a 40% restocking fee. To prevent this issue, we suggest purchasing a delivery tracking service and/or insurance for a small fee. Double-check that you’ve included the complete costume and packaging prior to mailing your return to our warehouse.
To expedite the process of the turnaround, please provide pictures when possible.
PLEASE NOTE: You must wait for Halloween Club customer service to issue you an RMA approval number. Please don’t call or come to the store. Usually within 24-48 business hours. If an item(s) is returned without a Halloween Club without an issued RMA, you’ll be subject to a minimum of a 30% restocking fee.
Final Sale Items
We carry an assortment of items that are increasingly difficult to ship, and/or are oversized and cannot be returned under any circumstance.
Q. My order arrived damaged. What do I do?
A. Firstly, we're very sorry this occurred. Secondly, while we do everything we can to prevent this from happening, sometimes things like this still happen. If you receive a damaged item you must notify us immediately within 2 days of receiving your shipment. You’ll need to login to your account and request an RMA Return Request.
A full refund (including shipping) will be issued once we received your item. We'll take care of return shipping as well. We're sorry, but to ensure we get the original product back for conducting a full investigation, you'll need to place a new order to obtain a replacement.
Q. What if I just want to cancel or make a change to my order that I just placed?
A. For your convenience, orders placed before 10AM PST will begin processing that same business day. If you wish to cancel or make changes, you will have 1 hour after placing your order to do so. To cancel please submit your request by logging into your My Account and leaving a note there. Please don't call the store.
Please understand that we cannot guarantee any cancellations/changes after this cutoff period as the order is being staged for processing. If you’re contacting us after this timeframe, you may reach out to us once you receive the order by logging into your account and requesting a RMA.
For more information about returns please read our entire Returns Policy.
Q. I just shipped back my return, what’s my status?
A. Sorry, your guess is as good as ours. All returns should be sent via a traceable method and packaged so that the item won't get damaged en route back. If you return the item without the ability to track the delivery and we don't receive the item, we won’t be able to grant you a refund. If we receive the item damaged, you’ll be held responsible and charged up to a 30% restocking fee. To prevent this issue, we suggest purchasing a delivery tracking service and/or insurance for a small fee.
Please note the item does need to be in our possession within 30 days. We won’t be responsible for packages that are lost in transit.
Q. How long will it take to process my return once you receive it?
A. We generally process returns within 1 business week of receiving the product. But due to COVID-19 and the increase in order volume during the Halloween season, this process may take up to 3 weeks, we appreciate your understanding.
Q. Can I call a Halloween Club store to inquire about my order?
A. We're sorry but our online and retail divisions are currently separate. To efficiently streamline your inquiry or check the status of your order, please don't call the store, submit a ticket here instead. We'll respond as soon as possible within 24-48 business hours. We thank you for understanding.
Q. Can I return my online order to the Halloween Club store?
A. Local Southern California residents may return their online order to our La Mirada location only. You must present your packing slip/online receipt. Please don’t call the store. Customers outside of Southern California should log in to your Account > Order and submit your request online so that we can efficiently process your return. You can find our full Return Policy here.
Q. How do I fill out or get a Return Form (RMA)?
1.) Login to your Account.
2.) Select “Return Items”
3.) Provide as much information possible about your return, including pictures. Or have them ready for a later time.